Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA, Cal. Civ. Code § 1798.100 et seq.) and its 2023 amendments (CPRA), if you are a California resident you have specific rights over the personal information sbTix holds about you. This page explains those rights and how to exercise them.
Right to know
You can request a complete export of every piece of personal information sbTix holds about you — orders, tickets, subscribers, consent history, actions you've taken. The response is a machine-readable JSON file suitable for import into another platform.
- Sign in to sbtix.net/dashboard/ and use the Data Export button, or
- Email [email protected] with subject "California Right to Know request"
We respond within 45 days as required by CCPA.
Right to delete
You can request deletion of your account and all personal information associated with it. Financial records (past ticket purchases, refunds) may be retained for up to 7 years as required by IRS regulations (26 U.S.C. § 6001), but your identifying information is anonymized on receipt of a deletion request. Marketing subscriber records are removed entirely.
- Sign in and use the Delete My Account flow, or
- Email [email protected] with subject "California Right to Delete request"
Right to correct
You can update inaccurate personal information at any time by signing in to your account. For information you can't self-serve edit, email [email protected].
Right to opt-out of sale or sharing
sbTix does not sell or share personal information with third parties for their own commercial purposes. There is nothing to opt out of on our platform. Third-party services we use (Stripe for payments, email delivery providers) act only on our behalf as processors under contract and cannot use your data for their own purposes.
Right to limit sensitive personal information use
The only sensitive personal information sbTix collects is financial account information (limited to Stripe payment tokens — we do not store card numbers). This is used solely for processing your ticket purchases and cannot be used for any secondary purpose.
Right to non-discrimination
Exercising any of the rights above will not result in denial of service, different pricing, or reduced quality. Every sbTix feature remains available to you.
Categories of personal information we collect
- Identifiers: email address, name, phone number (optional), IP address
- Commercial information: purchase history, ticket ownership
- Internet activity: pages viewed on sbTix (for the site owner's analytics only, not shared)
- Geolocation: approximate location from IP (city-level), not precise GPS
Authorized agent requests
You may authorize another person or business to submit a rights request on your behalf. Email [email protected] with a signed authorization document and proof of your identity.
Verification
For account-based requests, being signed in verifies your identity. For requests made by email or by an authorized agent, we may ask for additional information to confirm the request is legitimate — typically the email address associated with your account plus a recent order number.
How to reach us
Privacy contact: [email protected]
Postal: SynthBridge Consulting LLC, 973-220-8280
We aim to respond to every privacy request within 10 business days and complete the request within 45 days as required by CCPA.
Last updated: 2026-08-06 · Related: General Privacy Policy · Security · Trust · Accessibility