White‑glove support in English, French, and Kreyòl. We're a small team and we answer fast.
Email us and include your event name (and order number if you're a buyer). We typically reply within one business day.
Email [email protected]Create your event, add ticket types, then connect your bank in Settings → Payouts. Tickets go live the moment payouts are connected.
Buyers pay by card; revenue lands in your connected Stripe account on a weekly schedule. The platform fee is shown in your dashboard.
Set your event's colors and flyer in the editor, or your organization's colors in Settings → Branding so every event matches.
Open Dashboard → Scanner on your phone at the door. Each QR scans once.
Create % or $ off codes per event in the event editor under "Discount codes."
Every event has a public link, and your organization has one page that lists all your events — drop it in your bio.
They're emailed right after purchase — check spam/promotions. Open the email on your phone and show the QR at the door.
Refunds and event questions go to the organizer — use the contact option on the event page you bought from.
Check spam and promotions folders, and confirm you typed your email correctly at checkout. Still missing? Email support with your name and the event.
Yes. Card payments are processed by Stripe; sbTix never sees or stores full card numbers.
Refunds are set by each organizer (and always given if an event is cancelled). Contact the organizer of your event.
Only to run the event you bought from or organize. We never sell or share your personal information — see our Privacy Policy.