sbTix.

Terms of Service

Welcome to sbTix. By using the platform to buy or sell tickets, you agree to these terms. Please read them.

1. What sbTix is

sbTix is a platform that lets independent organizers create events and sell tickets, and lets attendees buy them. For every event, the organizer is the seller of record and is responsible for the event itself. sbTix provides the ticketing technology and payment processing.

2. Buying tickets

• Prices, fees, and availability are shown before you pay. A per‑ticket service fee may apply and is displayed at checkout.
• Your ticket is a cryptographically signed QR code delivered by email. Each code admits one person and can be scanned once — don't share screenshots.
• Refunds are at the organizer's discretion unless an event is cancelled. Contact the organizer through their event page for refund requests.

3. Organizing & selling

• You must provide accurate event information and have the right to run the event.
• Payouts are made to your connected Stripe account. You're responsible for delivering the event you sold and for any taxes you're required to collect or remit.
• sbTix charges a transparent platform fee per ticket, shown in your dashboard. You may not use sbTix for illegal events, fraud, or anything that violates Stripe's rules.
• Support access. sbTix staff cannot access your account on their own. If you need support, you generate a short-lived support code from your dashboard and share it with us; a support agent uses that code to open a support session for your org. The code is single-use and expires quickly, you can end the session at any time, and every action taken during it is recorded in an internal audit log (who, when, what actions) available to you on request.

4. Acceptable use

Don't misuse the platform: no fraud, no attempts to forge or resell tickets you don't hold, no scraping, and no interfering with the service or other users.

5. Payments

Card payments are processed by Stripe and subject to Stripe's terms. sbTix is not a bank and does not store full card details.

6. Disclaimers & liability

The platform is provided "as is." sbTix is not responsible for the events themselves — that's the organizer's responsibility. To the extent permitted by law, our liability for any claim is limited to the fees we earned on the relevant order.

7. Privacy

Your data is handled per our Privacy Policy. We do not sell or share your personal information.

8. Changes & governing law

We may update these terms; continued use means you accept the changes. These terms are governed by the laws of the State of New Jersey, USA.

9. Contact

Questions about these terms? [email protected].